Customer Info

Contact Information:

Email: info@hellotraveler.com     We love email. Between the hours of 9AM and 5PM EST, Monday to Friday, you'll most likely get an answer back in less than 20 minutes. Often times over the weekends too.

Phone: Need help? Call: 828-450-9575 between 9AM and 5PM EST. If we are busy at the time of your call you may leave a message and we'll return the call as quickly as possible. You are also welcome to leave a voice mail at anytime.

Mail: HelloTraveler.com    187 Pavilion Pkwy, Suite 142 Newport, KY 41071
Please NOTE ** We are an online retailer only and do not have a street store. **

Using the Wish List

One of our friendly features is the Wish List, which allows you to store items of interest. Simply go to the My Account page, install an email address and password, and you're ready to begin. All products have a Heart icon nearby so simply tap that and the item will be added to your Wishlist, saved and held indefinitely. You may visit your Wishlist later and add some or all of your saved products to a shopping cart. To access your Wish List in the future, just sign-in to your account.

Service

Hello Traveler is committed to providing the highest quality of service. Meaning that we do everything possible to ensure that you have an excellent shopping experience. This includes careful product selection, accurate product descriptions, protecting your personal information and supplying cheerful assistance with whatever inquiries or needs you may have. We believe that if you enjoy shopping at Hello Traveler then you'll tell your friends about us, and everybody wins.

***GIFT NOTES - Yes! We are happy to include a notecard with whatever you would like written on it. Please include that information in the Special Instructions section on the Checkout page.

Payment Methods

We accept Visa, Mastercard, Discover, American Express and PayPal. If you prefer to pay by check, please choose the Check/Money Order option. The address for mailing the check is provided during Checkout and when we receive it and it clears the bank we'll ship your order right away. You may also use that option to merely create an order without immediate payment and then call or email us to discuss further.

Security

All of your personal information is protected by Secure Socket Layer (SSL) technology which fully encrypts all of your personal data. None of your information will ever be provided to any third party. Please see the Privacy & Security section of our website for more details.

Shipping

This website is designed so that you will pay ONLY THE ACTUAL SHIPPING CHARGES RELATED TO YOUR ORDER. Please see the Shipping Details section for more information.

Taxes

ONLY residents of the State of Kentucky are taxed on their purchase. The rate is 6%.

Processing Orders & Deadlines

Usually, for orders received prior to 2PM EST, we ship the same day. Our stated goal is to have orders out the door within 48 hours of receipt. Occasionally, something may arise to prevent that or we might be sold out of an item. If we know that more of a sold-out item is due back in stock within 5 to 7 days we will hold the order til the product arrives and ship then. Generally, if it will be longer than that we will email you for instructions on what you'd like to do. If you have a deadline date by which you need your order, please indicate the “Need by ____ (install date)” in the Special Instructions box on the Checkout page.

Returns

In the event you are not completely satisfied with an item purchased, you may simply return it to the address at the top of the invoice in your package within 25 days from the original shipment date. Please include a copy of the invoice and a description of the reason for the return. A full refund will be provided minus the outbound shipping costs. Please repack carefully to avoid damage in return. The item(s) must be in their original packaging, unused and undamaged in order to receive a refund. Return shipping charges are the responsibility of the customer. EXCEPTION: All Special Orders are non-returnable.

Website Info

We are diligent about providing the most accurate product descriptions and prices possible. It is rare but, occasionally, incorrect information might be provided by a manufacturer or a typographical error will be made. Your understanding will be appreciated should this occur. We will correct any discrepancy as soon as it is brought to our attention.

No part of this website may be reproduced in any form or by any means without obtaining the necessary permission from HelloTraveler.com.