||Email Customer Support
We love email. Between the hours of 9 AM and 6 PM EST, Monday to Friday, you'll most likely get an answer back in less than 20 minutes. Often over the weekends too.
||Need help? Call - 404-376-9437 between 9 AM and 5 PM EST. If we are busy at the time of your call you may leave a voicemail and we'll return the call as quickly as possible. You are also welcome to leave a voicemail at anytime.
||HelloTraveler.com 3522 Ashford Dunwoody Rd #280 Atlanta, GA 30319
** We are an online retailer only and do not have a street store. **
Using the Wish List–
One of the friendly features of our site is the Wish List, which allows
you to store items of interest for consideration or purchase at a future
date. Simply go to the My Account page, install an email address and
password, and you're ready to begin placing products on your Wish List.
The items are automatically saved and will be held indefinitely. To
access your Wish List in the future, just sign-in to your account.
Hello Traveler is committed to providing the
highest quality of service. Meaning that we do everything possible to
ensure that you have an excellent shopping experience. This includes
careful product selection, accurate product descriptions, protecting
your personal information and supplying cheerful assistance with
whatever inquiries or needs you may have. We believe that if you enjoy
shopping at Hello Traveler then you'll tell your friends about us, and
***GIFT NOTES - Yes!
We are happy to include a notecard with whatever you would like written
on it. Please include that information in the Special Instruction
section when checking out.
Payment Methods – Visa, Mastercard, Discover, American Express. ** We can accept PayPal payments. However, they made some changes a few months ago that have affected how their system integrates with our e-commerce software. For the time being, we have an easy work-around. Please create an order and select the: Will Phone method of payment. On that same page, install in the Special Instructions box: PayPal payment. Click on through to complete the order. Then simply open a new window, go the PayPal website and sign-in to your account, choose the Send Money tab and email the total due to: firstname.lastname@example.org. When we get their immediate notification of funds received, we'll ship your order. Thanks for understanding.
All of your personal information is protected by Secure Socket Layer (SSL)
technology which fully encrypts all of your personal data. None of
your information will ever be provided to any third party. Please
Privacy and Security section of our website for more details.
Shipping – This website is designed so that you will pay ONLY THE ACTUAL SHIPPING CHARGES RELATED TO YOUR ORDER.
TO CHECK SHIPPING COSTS BEFORE BUYING:
Load your cart, click on until the
Name & Address page, then just
install your city, state (or
country, if international) and
postal code, then click Check Shipping Rates button. You will have
multiple options from UPS and
the U.S. Postal Service. The
cost is based on weight,
distance and requested shipping
speed. **If appropriate, and at
NO additional cost or extended
delivery time, we reserve the
right to use a shipping carrier
other than the one chosen.**
HelloTraveler.com ships to
addresses in the 50 United
States and can accomodate
international orders for the
countries that are shown in the
Country dropdown line on the
Name & Address page during
Checkout. Possible additional charges for International orders: some countries add Customs fees to products shipped from abroad. Every customer needs to aware of any fees their home country may impose. We do not have information about what citizens may owe their home country related to our shipments.
You will receive an email from
Stamps.com, the shipping software we use, alerting you that your
package has shipped and
providing other details.
U.S. Postal Service (USPS)
Shipping Details - USPS Priority
Mail takes 2 to 3 days anywhere
in the USA. USPS Parcel Post
generally takes 2 to 8 days
within the continental USA. The
length of time is determined by
the distance from our warehouse
in Atlanta, GA.
United Parcel Service (UPS) Shipping
Details –UPS 2-Day or Overnight orders must be received by 3PM EST in order to go out same day. Below is a UPS map showing
how many days a regular Ground or Home
Delivery service will take from
Zip Code 30319 in Atlanta, GA.
Both shippers use automated address verification
systems. We will defer to whatever corrections they provide to an input
Taxes – ONLY residents of
the State of Georgia are taxed
on their purchase. The rate is
Processing Orders –
Usually, for orders received prior to 2PM EST, we ship the same day. Our
stated goal is to have orders out the door within 48 hours of receipt.
Occasionally, something may arise to prevent that or we might be sold
out of an item. If you are in a hurry to receive your products, please
indicate “Rush Order” or install a “Need by _____ (install date)” in the
Special Instructions box when checking out.
Returns – In
the event you are not completely satisfied with an item purchased, you
may simply return it to the address at the top of the receipt in your package within 25 days from the
original shipment date. Please include a copy of the invoice and a
description of the reason for the return. A full refund will be provided minus the outbound shipping costs. Please
repack carefully to avoid damage in return. The item(s) must be in
original packaging, unused and undamaged in order to receive a refund.
Return shipping charges are the responsibility of the customer. EXCEPTION: All Special Orders are non-returnable.
Website Info –
We are diligent about providing
the most accurate product
descriptions and prices
possible. However, occasionally,
incorrect information might be
provided by a manufacturer or a
typographical error will be
made. Your understanding will be
appreciated should this occur.
We will correct any discrepancy
as soon as it is brought to our
No part of this website may be
reproduced in any form or by any
means without obtaining the
necessary permission from