This website is designed so that you will pay ONLY THE ACTUAL SHIPPING CHARGES related to your order.
*** TO CHECK SHIPPING COSTS BEFORE BUYING***-- Load your cart, then click onward until the Name & Address page, just install your city, state (or country, if international) and postal code, then click the Check Shipping Rates button. You will have multiple choices from Fed Ex and the U.S. Postal Service. The cost is based on weight, distance and requested shipping speed.
Deadlines & Special Instructions – We normally ship same day or next day. It's not typical but, like any retailer, we are sometimes temporarily out-of-stock on something. If you must have your order within 10 days of the order date, please use the Special Instructions Box during checkout and advise us of that "Need by Date." If we anticipate a problem fulfilling your order in time, we’ll email you about it.
Also, if an order includes multiple units of an item (example: 8 of a specific sticker set or journal, etc.) but we have less than that on hand and will not be getting more within 7 - 10 days, we will send what we have available and reduce the credit card charge by what we couldn't send. If you must have the exact quantity ordered, please include that info in the Special Instructions box and we'll be sure to contact you.
Special Orders - Very often we are able to accommodate ordering special quantities for customers, from manufacturers. In all cases, Special Orders are non-returnable. Please email Customer Support or call 404-376-9437 if you'd like to discuss this service.
International Shipping - HelloTraveler.com ships to addresses in the 50 United States and can accommodate international orders for the countries that are shown in the Country dropdown line on the Name & Address page during Checkout; viewable before payment is required. Possible additional charges: some countries add Customs fees to products shipped from abroad. Every customer needs to aware of any fees their home country may impose. We do not have information about what citizens may owe their home country related to our shipments.
Package Tracking - You will receive an email from Hello Traveler advising that your package has shipped and providing other details. Fed Ex provides complete tracking info while US Postal offers some movement details and delivery confirmation. We do not populate your Hello Traveler account with this information.
U.S. Postal Service (USPS) Details - USPS Priority Mail takes 2 to 3 days anywhere in the USA. USPS Parcel Post generally takes 2 to 10 days within the continental USA. The length of time is determined by the distance from our warehouse in Atlanta, GA.
United Parcel Service (UPS) Details – UPS 2-Day or Overnight orders must be received by 3PM EST in order to go out same day. Below is a map showing how many days regular Ground or Home Delivery service will take from Zip Code 30319 in Atlanta, GA.
Both shippers use automated address verification systems. We will defer to whatever corrections they provide to an input address.
*** Important Notes – Occasionally, our website shipping cost calculator produces an inaccurate result. It sometimes happens when there are a dozen or more line items in the cart. If the shipping cost looks quite high to you, please feel free to install the following in the Special Instructions Box when checking out: Verify shipping rates and reduce. We will gladly do exactly that if the website calculator did produce an inaccurate rate.
If appropriate (example: another method will be faster or the carrier chosen is experiencing internet difficulties), but at NO additional cost to you or extended delivery time, we reserve the right to use a shipping carrier other than the one chosen by the customer.